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Returns & Exchanges Policy

At Intense Oud, we strive for your complete satisfaction with our luxury fragrances; if you are not entirely pleased with your purchase, you may return unopened and unused items within 30 days of delivery.

Return Process

  • 1.
    Initiate Your Request

    Contact our customer concierge team via email with your order number and the reason for the return to receive a Return Authorization.

  • 2.
    Secure Packaging

    Carefully pack the fragrance in its original, unopened cellophane packaging and shipping box to ensure it remains protected during transit.

  • 3.
    Ship the Item

    Affix the provided shipping label or use a trackable carrier to send the package back to our fulfillment center for inspection.

  • 4.
    Quality Inspection & Refund

    Once our specialists verify the item's condition, your refund will be processed to your original payment method within 5 to 7 business days.