Returns & Exchanges Policy

At Intense Oud, we strive for your complete satisfaction with our luxury fragrances; if you are not entirely pleased with your purchase, you may return unopened and unused items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer concierge team via email with your order number and the reason for the return to receive a Return Authorization.

• 2.
  Secure Packaging

  Carefully pack the fragrance in its original, unopened cellophane packaging and shipping box to ensure it remains protected during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable carrier to send the package back to our fulfillment center for inspection.

• 4.
  Quality Inspection & Refund

  Once our specialists verify the item's condition, your refund will be processed to your original payment method within 5 to 7 business days.